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Do I need to use on-line system all the time? |
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On-line system is made for the ease and accuracy of order, so we recommend you to use the system. If the system is not available for you with some reason, please use our traditional order-sheet in Excel format. |
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What kind of computer system is required for on-line system? |
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The system is designed to be compatible with all of the systems including PC, Mac, and many other conventional operating system. |
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What are your preferred methods of purification? |
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We do not have any special preference for purification kit. Conventional column-type purification is good as well as the ExoSAP-IT® from Affymetrix/USB. |
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Does failed one sequenced again automatically? |
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No. Please give us the list of samples to be resequenced, and we will perform sequencing again if they are failed ones. |
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How long does it take to get my results back? |
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Within 24 hours from the date of sample arrival, the results shall be sent to you. |
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I cannot open AB1 files. |
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Our AB1 files can be opened by conventional softwares such as BioEdit, Chromas, Finch TV, Vector NTI, and so many applications. For the customers without these softwares, and provide Acrobat PDF files as well. |
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How long the results are stored in your web page? |
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The results are stored for one month, and they are archived after then. We recommend you to download the results in your secure location as soon as they become available in the web. |
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I haven't received the arrival notice yet. What happened? |
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Arrival notice is usually sent a little bit later when all the samples are properly arranged. But if you haven't received our arrival notice for one week, please contact us immediately with the Fedex tracking number. |
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Could you please advise when samples will be picked up? |
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We currently provide sample-pickup service in a couple of region in the world, and please contact us for the pickup in your location. We are going to expand this pickup service in near future. |
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Do you have discounts for samples with large in number? |
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Yes. Please contact us for quotation for large scale sequencing projects. |
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Do I need to put dry ice or any chilling material in the parcel? |
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Dry ice is not necessary for most of the samples. For cDNA library or ligation mixture, we recommend dry-iced packing, but please contact us prior to packing. |
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What is the average read length? |
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We read approximately 850bp per reaction, and 650bp of them has Phred 20 or higher quality. |
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What kind of machines are you using |
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We use ABI3730XL |
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Could you please e-mail me the sequences of the universal sequence primers you u |
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The list of primers can be seen in the order sheet. Please refer to the order sheet in the following site. Http://orders.macrogenusa.com/SHEET/order-sheet-usa.xls |
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How much is it to run the samples with unsatisfactory results again? |
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Retrial for failed ones are provided for free for once. |
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It seems that only a partial number of samples were processed. What about the ot |
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We assign all the samples in 384-well plates and proceed with our machines, and in some cases, your samples can be divided in two different plates. If this happens, you will be receiving the results in two different batches. Also, if you've requested samples for PCR prufication along with samples for ready-to-sequence, they can be divided and sent separetely. We will be giving all the results in the end, and if you don't receive the other part of the results within one week, please contact us immedaitely. |
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I cannot unzip the result file. |
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If you are using MAC, not PC, we can provide *.sit compressed file as well. Please request us for this. |
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I haven't received my results yet. |
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We generally send the results with 24 hours from the date of samples reception, and if you haven't received the results by then, please contact us immediately. |
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How can I order? |
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You can use on-line ordering system in our web page. If this is not available for you, please use our excel sheet for your order. |
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How long are my samples kept in freezer of Macrogen? |
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Basically we keep them for one month, and on special request, we extend this to be three months. |
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Should I send the primers along with the tempate DNA? |
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We recommend the primers to be sent in separate tubes with template DNA so that we can adjust the amount of primer. |
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How much concentration of primer and plasmid is required for one reaction? |
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10ul of 100ng/ul(plasmids) or 50ng/ul(PCR products) are enough for a couple of reactions. |
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Fedex is not available in my location. How can I send the samples? |
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You can use DHL. Please contact us(customer@macrogenusa.com) for these information. |
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Where should we ship the samples? |
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Our shipping address is "Macrogen USA Inc. 9700 Great Seneca Hwy, Rockville,MD 20850 USA" |
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Can we get back the samples we sent? |
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We are sorry. We do not send the samples back to the customer generally. But on special occasion, we are willing to do so with the shipping payment paid by recepient party. |
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